Fcomplete your look
FREQUENTLY QUESTIONS
Below are frequently asked questions, you may find the answer for yourself
Welcome to the wonderful world of women's Fashion & Home Decor at Oussum! From fashion jewelry to home decor, Oussum have everything in store for you to bring your style to life!
We charge in US dollars.
We accept payment through PayPal. PayPal accepts all major credit and debit cards.
If your payment is declined, we recommend you check the details you entered and try again. Also, check that your debit/ credit card has not expired or been replaced. If the payment is still declined, you'll need to contact your debit card or credit card issuer for more information, or you'll need to contact PayPal for help.
No, we will not keep any details of yours.
You'll receive an instant mail after successfully placing an order.
It takes 2-3 days to make and process your order before it can be shipped. You can opt for either of the two modes for delivery - Standard Shipping or Express Shipping.
Express Shipping takes 3 to 6 days
Standard Shipping takes 20 to 30 days
We ship worldwide!
Yes, you can make changes to shipping address till we haven't shipped the order. No changes will be done after we have dispatched the order.
Yes, you do have to pay for shipping charges. All the prices of products mentioned on our website are exclusive of shipping charges and taxes / duties applicable as per your country policies.
Yes. The import duty/ taxes shall be paid by the buyer if and when applicable in accordance to the country authorizations and policies.
We have most reliable shipping companies as our shipping partners so that you won't face any trouble in receiving orders.
For Express Shipping - DHL/USPS/UPS
For Economy Shipping - Indian Post
From our side, we positively dispatch an order within the given time frame, unless there is some technical issue. Once we dispatch, it then becomes your responsibility to track your order on the shipping company's website using the tracking number we have provided you through e-mail and sms.
Our Express shipping only attempts twice to deliver an order at an address provided by you. If you fail to receive an order, the shipping company puts it in their warehouse. The order is destroyed after 10-15 days as the nature of the shipment is International. We do not refund for the same. It is customers responsibility to be physically present on either of the two times when the shipment arrives at the address.
Once we dispatch your order, you will receive an e-mail which will have a tracking number and link to shipping company's website. From here on, you have to follow up on the shipping company's website regarding delivery of your order using the tracking code we have sent you.
From our end we process an order within the time frame mentioned above. Any delay from shipping company due to technical or natural reasons can result in the overall delay of an order. Please contact the customer care department from the shipping company's website to seek help if your order is being delayed.
Sorry, we do not offer any returns / refunds as our each and every product is handmade with vegetable dyes. This may cause the color to look a little dull in comparison to the ones with chemicals infused in it. Also there may be asymmetry in the print due to hand printing. We do not offer any exchanges or refunds for the same.
Please get in touch within 48 hours after receiving the order. Send a mail at sales@oussum.com describing the scenario. Our team will look into the matter and revert to you within the next 48 hours with a procedure to be followed for any replacement to happen.
We offer exchange or replacement, however please get in touch within 48 hours before the order is dispatched.
Yes. We do ! We like the idea that you find so many of our products fascinating, so go ahead, and place an order that'll make us happy.
Yes. We do customization on bulk orders.
Yes. We sponsor to bloggers, photographers, and influencers. Please get in touch via mail mentioned in 'contact' section to know more.
